• Exchange & Returns Policy

  • 1. How do I return the order I have placed?

    You can return your order within 7 days of its delivery. Please follow these steps to return order:

    1. Click on ‘Return/Exchange’ link against your order in the Order History section in My Account
    2. In case you are a Guest User, fill in your order details in Track Order page. Follow steps as given here.
    3. Click on the Return link, indicate the reason for return, choose a mode of refund and confirm request.
    4. Once the return request is placed we will make sure that this is processed on priority.

     

  • 2. I do not have an account with Shuraim Kart. How do I return the order I have placed?

    You can return your order within 7 days of its delivery. Please follow these steps to cancel an order:

    1. If you are a Guest User, fill in your order details on the Track Order page.
    2. Click on the 'Return/Exchange' link, indicate the reason for return, choose a mode of refund and confirm request.
    3. If you choose to refund the credit to your 

      Shuraim Kart

       wallet, we ask you to create an account with Shuraim Kart. Enter your password and the account is created immediately. You can log in using the email address/mobile that you used to place the order and access the wallet credit on the Wallet page. Please find the steps to use  Shuraim Essentials & Dense Forest
       Credit here
    4. If you choose to refund the credit back to your bank account from where you made the payment, the process will be once our courier partner picks up the items, which will take 3-7 business days. and this will take 3-7 business days. This option applies to all pre-paid orders paid using Debit/ Credit cards, Netbanking and Online Wallets. Please note, this is not applicable to COD orders.
    5. You can choose to refund the credit to your Shuraim Kart Wallet. The credit will be added to your Shuraim Kart wallet once the items are picked up by our courier partner and are received at our warehouse.
    6. Once the return request is placed and the items are picked up by our courier partner, we will make sure that this is processed on priority.
    7. For reasons including hygiene, we do not accept returns or exchanges of briefs, panties, or an opened box of multi-piece sets that includes panties.

     

  • 3. I’m unable to see the return/exchange link on the product when I’m trying to place a return/exchange request online.

    You can return your order within 7 days of its delivery. Please follow these steps to return order:

    1. For reasons including hygiene, we do not accept return or exchange of briefs, panties, or an opened box of a multi piece sets that includes panties.
    2. Our return and exchange policy allows for you to return/exchange your order within 35 days of the order’s delivery. Option to place return/exchange request will be disabled in your account after 7 days of the order’s delivery.

     

  • 4. I am unable to place return request.

    There are 3 reason due to which return option is not available on website/app:

    1. If your order is not marked delivered.The return request can be taken only after the order status is marked as 'Delivered' by our courier partner. In a few cases, it may take up to 24 hours to mark the order as delivered. In case, it is more than 24 hours since delivery and the return option is still unavailable, please contact us at care@Shuraimkart.com
    2. You can return your order within 7 days of its delivery. The return option is withdrawn once 7 days period has passed since delivery.
    3. For reasons including hygiene, we do not accept return or exchange of briefs, panties, or opened packs of multi-pieces sets that include panties.

     

  • 5. I am unable to place the exchange request

     

    1. ⁠You can exchange your order within 7 days of its delivery.
    2. Exchange order request can only be placed once. If you wish to further return the exchange product(s), a refund will be provided for the same.

     

  • 6. How do I track my return?

    We will send a confirmation email and SMS once your return order has been picked up and when it is received at our warehouse. In case of exchange request you are intimated again via SMS and email when new items are dispatched to you. In case of refund an email is sent when the refund is processed from our end. It may take up to 48 hours for it to reflect in your account.

  • 7. How to Return the products?

     

    1. Simply place unworn, unwashed merchandise with all tags attached in the original packing.
    2. Use a bubble sheet wrap to secure and protect the box and products inside. Enclose your invoice inside.
    3. Also, enclose any Shuraim Kart Collectible gift items or any other free gift items (such as brastraps/camisoles/ cosmetics/Panties/ additional bras etc) you received with your order under various promotions

  • If Any Dispute Tis Hazari Courts jurisdiction Only